ENTERPRISE RESOURCE PLANNING SYSTEMS IN BRAZIL: THE CASE OF THE SAP R/3 AT COELBA

Resumo

The purpose of this paper is to analyze business benefits of European Enterprise Resource Planning (ERP) systems in Brazil by means of a case study carried out in the Electrical Energy Company of Bahia – COELBA, which has been acquired by the Spanish group IBERDROLA. In order to do so, two frameworks for assessing benefits of ERP systems will be compared and combined, creating a new one, and offering a comprehensive criteria for the evaluation of results achieved by these systems. The proposed model is then applied to the company through interviews and questionnaires with its managers and workers concerning the acquisition and use of the German SAP/R3 information system.